Live Arrival Guarantee Claim Form

We’re here to help!

If you have experienced a loss upon receiving your order, just follow the steps below to receive a voucher for the purchase price of the reported loss.

Please note that shipping fees are non-refundable.

• Do not open the shipping bag.
• Take high quality photos of the deceased sealed inside the shipping bag.
• Complete all the required fields within the form and upload your photos.
• Submit your form on the same day you receive your order.

If you purchased multiple fish and need to report different losses, please submit a separate claim form for each unique loss.

Claims are usually processed in 1-2 business days. 

Thank you for being a valued part of our aquatic community.